Delivery information

UK orders

Orders under £20

  • 2nd Class Royal Mail Postage (delivered 2-3 days from dispatch) = £2.49
  • 1st Class Royal Mail Postage (delivered 1-2 days from dispatch) = £3.49
  • Special Delivery Royal Mail (next day before 1pm - Mon-Fri) = £9.99

Orders over £20

  • 2nd Class Royal Mail Postage (delivered 2-3 days from dispatch) = FREE
  • 1st Class Royal Mail Postage (delivered 1-2 days from dispatch) = £1.99
  • Special Delivery Royal Mail (next day before 1pm - Mon-Fri) = £9.99

Most items are dispatched next working day. Larger bulk orders may take longer. If you need your item super fast then contact us so we can accommodate.

European orders

  • Standard untracked airmail = £6.99
  • Europe tracked = £12.99
  • Europe 1-3 working days courier = £30.00

Most orders will be delivered to Europe in 5-7 working days from dispatch.

Rest of the World orders

  • Rest of the World standard untracked = £7.99
  • Rest of the World tracked = £13.99
  • Rest of the World 2-5 working days courier (dep on location) = £35.00

Most orders will be delivered to Rest of the World destinations  in 7-10 working days from dispatch 

We are a UK based business and it is the responsibility of the purchaser to pay any import tax that is due on items ordered. 

We may at times use alternative postage methods than stated above.

Delays

We always dispatch our items in a timely manner and keep you up to date with your orders progress by sending you an email notification upon dispatch. Occasionally orders will get delayed in transit. Please understand that Ideal Stencils cannot be responsible for delays that are caused by the delivery service in your country of residence. We will always try our best to meet any 'previously agreed delivery date'. Again we cannot be held accountable for any losses or expenses incurred by the buyer if an item is received late due to delivery delays beyond our control.

Dispatch address 

Please supply us with your current and correct delivery address at checkout to avoid any problems/delays with your items. If your item is returned to us due to non receipt then we will charge an additional postage fee to resend it.

Missing items policy

Sometimes mail gets lost or delayed though this is rare. In this instance: 

UK CUSTOMERS - If UK items have not arrived by 15 working days of the dispatch date then please let us know and we will be happy to assist. 

EU ORDERS -  If EU items have not arrived by 4 weeks of the dispatch date then please let us know and we will be happy to assist. 

USA/REST OF WORLD ORDERS - If these items have not arrived by 5 weeks of the dispatch date then please let us know and we will be happy to assist. 

We are unable to refund or exchange items before these time scales have elapsed.

Item not received claims made after 6 weeks from dispatch cannot be considered. We deem 6 weeks ample for you to contact us to make us aware that the order has not been received.

For both UK and overseas customers is advisable to check with neighbours and your local mail sorting office to see if they are holding the item for you. If your item is returned to us due to non receipt then we will charge an additional postage fee to resend it.

For more info on all our policies please visit our terms and conditions page or email us info@idealstencils.co.uk