All orders are made and dispatched from our UK business premises usually in 1-2 working days. Larger bulk orders may take longer.
Most Uk orders will arrive with you 1-2 days from dispatch
Most orders will be delivered to Europe in 7-14 working days from dispatch and in 14-28 working days for the rest of the world. Larger orders may take longer to process and dispatch for delivery. We are a U.K based business and it is the responsibility of the purchaser to pay any import tax that is due on items ordered.
The following prices are for all orders excluding items from categories Stencils sheet supplies and Banksy Life Size
- £FREE (UK)
- £6.49 (Europe)
- £6.49 (REST OF WORLD)
Most orders will be dispatched using Royal Mail 1st class and standard Airmail services. We also offer special/tracked services which can be chosen at checkout if you prefer. We will also use other couriers at times.
We always dispatch our items in a timely manner and keep you up to date with your orders progress by sending you an email notification upon dispatch. Occasionally orders will get delayed in transit. Please understand that Ideal Stencils cannot be responsible for delays that are caused by the delivery service in your country of residence. We will always try our best to meet any 'previously agreed delivery date'. Again we cannot be held accountable for any losses or expenses incurred by the buyer if an item is received late due to delivery delays beyond our control.
Please supply us with your current and correct delivery address at checkout to avoid any problems/delays with your items. If your item is returned to us due to non receipt then we will charge an additional postage fee to resend it.
Missing items policy:
Sometimes mail gets lost or delayed though this is rare. In this instance:
UK CUSTOMERS - If UK items have not arrived by 15 days of the dispatch date then please let us know and we will be happy to assist.
E.U ORDERS - If E.U items have not arrived by 25 days of the dispatch date then please let us know and we will be happy to assist.
USA/REST OF WORLD ORDERS - If these items have not arrived by 33 days of the dispatch date then please let us know and we will be happy to assist.
We are unable to refund or exchange items before these time scales have elapsed.
Item not received claims made after 6 weeks from dispatch cannot be considered. We deem 6 weeks ample for you to contact us to make us aware that the order has not been received.
For both UK and overseas customers is advisable to check with neighbours and your local mail sorting office to see if they are holding the item for you. If your item is returned to us due to non receipt then we will charge an additional postage fee to resend it.
For more info on all our policies please visit our Terms and conditions page
Or email us - firstname.lastname@example.org