About the stencils:
What is a stencil?
Why should I use a stencil?
Can I reuse the stencil?
What are the stencils made from?
How thick are the stencils?
What are Multi-Layered stencils?
What sizes do the stencils come in?
What is the largest stencil you can make?
How are your stencils packaged?

Stencil usage:

Can I use the stencil on curved surfaces?

        Are your stencils fine to be used for stencilling fabrics with fabric paint?
Are the stencils suitable for cake decorating?

Can I paint my own canvas with the stencil?
Can I use my stencil to create an allover repeated wall pattern?
Can I use my stencil on rough textured surfaces?

How do I remove the curl from my stencil?

Affixing/Painting your stencil:
How do I adhere my stencil to the wall/surface I'm using?
What surfaces are best to use my stencil on?
What is repositional spraymount? which one should I buy?
How should I paint my stencil?
What kind of paints can I use?
What kind of brush should I use?
What kind of roller should I use?
Can I use spray paints to paint my stencil?
Do I need to wait for the paint to dry before removing the stencil?
Can I use a hair dryer to make it dry faster?
The edges of the finished design are blotchy, what did I do wrong?

Custom stencils: 

     How does the process work?
How does the pricing work?

     Can they be any size?

Can you make a stencil from our business logo?
Can you turn photographs into stencils?
Can you make lettering stencils?
Can I return my custom stencil , I changed my mind?
Can I email you an image I want turning into a stencil?
What file type shall I email you?


Caring for my stencil: 
How do I clean my stencil?
How do I store my stencil?


T&C / policies / delivery/ returns: 
When will I receive my order?
Can I return my stencil?
I have not received my stencil order?
When will I receive my order?
Can you post my stencil to an alternative address?
I need my stencil at short notice, can you do it?


 
What is a stencil stencil?
A stencil is a design cut into a sheet of plastic and when paint is applied through the cut out areas to the surface beneath, an image is formed. 

Why should I use a stencil?

Stencils are a versatile decorative and marking tool that can be used for home decor, crafts and other practical purposes. Unlike wall decals or stickers, stencils can be reused over and over again. 

Can I reuse the stencil?
The stencils are very reusable as long as you care for them properly they will last a very long time. Water based paints can easily be washed off the stencil after use.

What are the stencils made from?
The stencil material we use is Genuine Polyester Mylar. Which is like a thin plastic sheeting. Perfect for using as stencils.

How thick are the stencils?
All stencils are cut from Mylar film which is 190 microns thick (0.19 mm). It is thin, yet strong and durable. 

What are Multi-Layered stencils?

Multi-layered stencils are used to create images with more detail and depth than you can achieve with single layered stencils. The image is built up using 2 or more different layers of stencils, each layer being a different colour or part of the image. In this way you can create more complex and interesting designs.

What sizes do the stencils come in?
Most shop stencils come in sheet sizes - A5,A4
,A3,A2,A1. We can cut alternative sizes if your project requires it. Please contact us to discuss your requirements.

What is the largest stencil you can make?

Most of the time our 2A0 size (1189 x 1682mm) are large enough for most large scale requests, but we can cut stencils up to any size. Depending on the design large stencils will come over multiple sheets.

How are your stencils packaged?
Stencils are either packaged in stiff envelopes or postal tubes depending on the size.


Can I use the stencil on curved surfaces?
Yes you can, The properties of the Mylar stencil film allows you to bend it around curves and into corners.

 

        Are your stencils fine to be used for stencilling fabrics with fabric paint?
Yes. Stencils are very popular for using to paint T-shirts, Cushions, curtains and many other fabrics.

 

      Are the stencils suitable for cake decorating?
Yes. Stencils are great for creating exciting and unique cake decoration designs. Mylar is food safe and suitable for cake decorating.

 

Can I paint my own canvas with the stencil?
Yes. You can easily use a stencil to create a unique piece of canvas art. To see the tutorial please view our HOW TO pages.

Can I use my stencil to create an allover repeated wall pattern?
Yes you can. We would recommend getting 2-3 stencils to make the job easier and quicker. You can see our HOW TO pages for some tips on how to go about creating an all over wallpaper pattern.

Can I use my stencil on rough textured surfaces?
Yes you can but for best results stencil on a clean, smooth, dry surface. 

How do I remove the curl from my stencil?
If your stencil came rolled in a tube depending on how long it has been rolled up there may be a curl to your stencil. Please view our blog post here which covers how to make your stencil flat again.

How do I adhere my stencil to the wall/surface I'm using?
For best results we would recommend using 3M repositionable spray mount to temporarily adhere your stencil to the wall. It is clear and it wont mark or leave any residue on the wall. You only need to use a light misting of it on the back of the stencil. You can use pieces of low tack blue decorators tape.

What surfaces are best to use my stencil on?
Smooth surfaces are always best. The results are crisper as there is less chance of paint bleeding under the stencil. Use your stencil on any surface- walls, fabrics, furniture etc

What is repositional spraymount? which one should I buy?
This type of spray mount temporarily adheres your stencil to your chosen surface what ever it may be (wall, fabric,glass, Metal etc). We recommend  and use 3M brand.

How should I paint my stencil?
There are a number of methods to paint your stencil. You can use a stencil brush to pounce or stipple the paint through the stencils cut out areas. You can use a dense foam roller to paint the stencil. Or you could use spray paint. These are the most popular ways of painting stencils. Stencil brushes come in many sizes so you could use a larger brush for a larger stencil or project. Rollers are quicker and better for larger stencils or projects. Spray paints can be used to create exciting effects and are a quick way of painting the stencil 

What kind of paints can I use?
You can use any paints with your stencil. As long as it is suitable for the surface you are wanting to paint it on. We would recommend where possible using emulsion/acrylic paints as they are very user friendly and are easier to clean off your stencil.

What kind of brush should I use?
Stencil brushes come in various sizes and the stiff packed bristles and round brush heads are designed to stipple or pounce the paint through the stencil. Please see our blog post on choose the right stencil brush.

What kind of roller should I use?
A dense foam roller also known as a gloss roller. NOT a standard fluffy emulsion roller. A dense foam roller is much better for reducing the risk of paint bleeding under the stencil. Please see our blog on how to stencil with a roller.

Can I use spray paints to paint my stencil?
Yes you can. But be aware that you will 1) need to mask of the surrounding surface area really well as the spray paint particles after hitting the wall will bounce off and travel and rest over the surrounding area. 2) you need to work in a ventilated area and wear the right kind of protective mask 3) DONT spray to close to the stencil a distance of 1-2 foot minimum is good, other wise the paint will pool and run under the stencil. please see our blog How to spray paint a stencil

Do I need to wait for the paint to dry before removing the stencil?
No. Remove the stencil as soon as you have painted it.

Can I use a hair dryer to make it dry faster?

Yes. If you are leaving the stencil on to dry the first paint layer then p
lease use a medium to low heat setting and dont hold the dryer too close otherwise you could 1)melt the stencil with the heat or 2) make the paint dry to quickly leading to the paint sticking to stencils cut out areas edges meaning when you take the stencil off the paint will peel of at the edges of the painted design.

The edges of the finished design are blotchy, what did I do wrong?
The golden rule of stenciling is DO NOT LOAD YOUR BRUSH OR ROLLER WITH TOO MUCH PAINT! If you do then you are going to push paint under the cut out areas of the stencil. It best to have your brush or roller DAMP rather than WET with paint. Always offload your brush/roller onto kitchen roll to blot off excess paint. 

Even those with experience will get areas of bleed under the stencil, but that's all part and parcel of stenciling  and generally you wont really notice it from a distance. Part of the charm of stenciling that each time you paint a stencil the result is unique. We recommend practicing on come card especially if it is your first attempt at stenciling.

How does the process work?
1) The client will contact us letting us know the details of the stencil required in terms of the design need and size they want the design to be.
2) If we have all the information we need we will be able to reply to you with a non obligatory quote for the stencil. We may be able to provide the design proof at this point depending on the request. This (most of the time) will be the price the stencil will be..unless changes/amendments are made to the design.
3) The customer will let us know whether or not they are want to proceed with the stencil at the quoted price.
4) If the client wants to proceed. We will then reply with the proof stencil design and also provide details of how payment can be made for the stencil.


How does the pricing work? 

      Every custom stencil request will receive a different quote. The price quoted will depend on the size and complexity of the design.
 

      Can they be any size?
Yes. We cut custom stencils from XS to XL. When cutting text/fonts the smallest we can cut is around 10mm height.

 

Can you make a stencil from our business logo?
Yes we can. Please send us a high resolution jpeg of the design and the size you want it to be and let us get back to you with a non obligatory quote. 


Can you turn photographs into stencils?
Yes we can. Please send us a high resolution 
jpeg of the design and the size you want it to be and let us get back to you with a non obligatory quote.

Can you make lettering stencils?
Yes we can. We get alot of request for these to used as signage, marking items etc We can cut as small as 10mm font (font dependent) up to much larger sizes. We can cut any font you want. It is important if you want a font based custom stencil you let us know the following info...
1) What will the stencil be used for?
2)The text you want making sure it is spelt correctly and case sensitive.
3)You let us know the font that you want.
4) How do you want it laid out? on one line..over several lines? 
5) You tell us the size you want the text to be either in total height or total length or what your given space for the design is.

NOTE ON FONT HEIGHTS:
Please let us know the total height of the lettering not just say "the font height needs to be x cm tall" as this doesn't provide sufficiant information. If you want for example the word Mummy...
Tell us the height you want from the top of the 'M' to the bottom of the 'y' or the total length. If you let us know either the height or length we will be able to let you know both the L x H dimensions.

Can I return my custom stencil , I changed my mind?
Unfortunately we cannot accept returns on custom cut stencils as they are designed and cut specially to order. 

Can I email you an image I want turning into a stencil?
Yes that is preferred. Please supply us with a high resolution JPEG.

What file type shall I email you?
We prefer high resolution JPG's , PDF's or AI files to work with.


How do I clean my stencil?
If you are using water based paints like emulsion paints these are very easy to clean off your stencil. Soak the stencil in warm soapy water for a few minutes and then use your stencil brush to lightly clean the loosened paint off the stencil. Oil based paints can be cleaned of the stencil using white spirit. 
For more info on caring for your stencil please see our
aftercare guide

How do I store my stencil?

If you have used repositional spray adhesive on the back of your stencil it is a good idea to store it on a sheet of baking paper or something similar.

It is always best to store your stencil flat when possible. If you keep it rolled in a tube then when you unroll it the edges will be curled and you will have to spend the time to flatten it out. Under a rug is an ideal place or smaller stencils can be kept in a file. 

I store my larger stencils on trouser hangers which works great. It keeps the stencils flat, ordered and easily accessible. 


If you have a number of stencils stored then it is a good idea to place a sheet of paper or baking paper between them to keep them separate. This will make them easier to access and also will stop any areas of the stencils linking together which could cause damage to the stencils when separating them.

When will I receive my order?
Uk orders - 3-4 working days
E.U orders - 7-14 working days
R.O.W - 14-28 working days


Can I return my stencil?
We can refund/exchange unused stencils if posted back within 1 month of receipt. We can not refund custom cut stencils. Buyer is to pay return postage costs and please retain a Proof of Postage receipt from your postage provider, as you will need it to make a claim in the event of the item being lost when being returned to us.

I have not received my stencil order? 
Sometimes mail gets lost or delayed though this is rare. In this instance: 
UK CUSTOMERS - We cannot issue a replacement until 1o working days has elapsed from the date the item was posted. 


OVERSEAS CUSTOMERS - We cannot issue a replacement for items going to Europe until 3 weeks has elapsed from the date of posting. And for the rest of the world we cannot issue a replacement until 4 weeks have elapsed from the date of posting. 

We are unable to refund or exchange items before these time scales have elapsed.

For both UK and overseas customers is advisable to check with neighbours and your local mail sorting office to see if they are holding the item for you. If your item is returned to us due to non receipt then we will charge an additional postage fee to resend it.


Can you post my stencil to an alternative address?
This is not possible. We can only post to the address that is provided to us at the time of purchase.

I need my stencil at short notice, can you do it?
We can try to accommodate this, there may be a premium to pay for processing orders at short notice. Please let us know if you require something for a certain date before purchasing.