All orders are made and dispatched from our UK business premises usually in 2-3 working days. Larger bulk orders may take longer.
1-2 day from dispatch
Most orders will be delivered to Europe in 7-14 working days from dispatch and in 14-28 working days for the rest of the world. Larger orders may take longer to process and dispatch for delivery. We are a U.K based business and it is the responsibility of the purchaser to pay any import tax that is due on items ordered.
Most stencil orders under £50.00 are posted at our standard postage base rates of:
- £3.50 (UK)
- £5.99 (Europe)
- £6.99 (REST OF WORLD)
Most orders will be dispatched using Royal Mail 1st class and standard Airmail services. We also offer special/tracked services which can be chosen at checkout if you prefer. We will also use other couriers at times.
We always dispatch our items in a timely manner and keep you up to date with your orders progress by sending you an email notification upon dispatch. Occasionally orders will get delayed in transit. Please understand that Ideal Stencils cannot be responsible for delays that are caused by the delivery service in your country of residence. We will always try our best to meet any 'previously agreed delivery date'. Again we cannot be held accountable for any losses or expenses incurred by the buyer if an item is received late due to delivery delays beyond our control.
Please supply us with your current and correct delivery address at checkout to avoid any problems/delays with your items. If your item is returned to us due to non receipt then we will charge an additional postage fee to resend it.
Missing items policy
Sometimes mail gets lost or delayed though this is rare. In this instance:
UK CUSTOMERS - We cannot issue a replacement until 1o working days has elapsed from the date the item was posted.
OVERSEAS CUSTOMERS - We cannot issue a replacement for items going to Europe until 3 weeks has elapsed from the date of posting. And for the rest of the world we cannot issue a replacement until 4 weeks have elapsed from the date of posting.
We are unable to refund or exchange items before these time scales have elapsed.
For both UK and overseas customers is advisable to check with neighbours and your local mail sorting office to see if they are holding the item for you. If your item is returned to us due to non receipt then we will charge an additional postage fee to resend it.
For more info on all our policies please visit our Terms and conditions page
Or email us - firstname.lastname@example.org